Understanding Manufacturing Faults

A manufacturing fault occurs when a garment fails due to a defect in materials or workmanship.

Not all issues are caused by manufacturing faults and many claims are found to be the result of:

• Normal wear and tear
• Abrasion or site damage
• Snagging or accidental damage
• Incorrect washing or care
• Excessive use
• The natural ageing of the product

For this reason, all garments must be physically inspected before any decision can be made.

How Fault Assessments Work

There is no fixed warranty period for Snickers Workwear garments. It would be unfair to apply a strict time limit from the date of purchase, as customers use their garments in different ways and at different rates.

Some customers may begin wearing a garment immediately, while others may not use it for several weeks or may rotate between multiple garments.

For this reason, each claim is assessed individually and based on the overall condition of the garment.

Who Makes the Decision?

All potential manufacturing fault claims are assessed by the manufacturer.

The final decision regarding repair, replacement, exchange or rejection of a claim rests solely with the manufacturer following inspection of the garment.

Once the assessment has been completed, you will be contacted either directly by the manufacturer or by our team with the outcome.

Before Returning a Garment

If you are returning a garment that has been worn and you believe it may have developed a manufacturing fault, the cost of returning the item is the responsibility of the customer.

Before returning any garment, please ensure:

• The garment has been washed and cleaned.
• A copy of the original sales receipt is enclosed where possible.
• A brief description of the issue is included.

Consumer Rights & Manufacturer Warranty

If a manufacturing fault is confirmed, the manufacturer will deal with the claim in accordance with the Consumer Rights Act 2015.

• Within 30 days of purchase: An exchange or refund may be requested.
• After 30 days: If the garment is still covered by the manufacturer’s warranty, it will normally be repaired or exchanged on a like-for-like basis.
• Zip and fastener issues: These are normally repaired rather than replaced.

Please note that repair, replacement or exchange options remain at the manufacturer’s discretion following inspection.

Why We Need the Garment Returned

Unfortunately, a manufacturing fault cannot normally be assessed from photographs alone.

While we appreciate that returning the garment can sometimes be inconvenient, the manufacturer requires the item to be physically inspected so the cause of the issue can be properly identified.

How to Return a Garment for Inspection

When arranging your return, please add either our email address or mobile number to the courier details where possible. This allows us to track the parcel more easily if the courier sends delivery notifications.

Return Address