SNICKERS UK RETURNS INFORMATION
Return email address:- returns@snickersuk.com
Snickersuk.com
Returns Department
Unit 27 station road industrial estate
Hailsham
BN27 2EZ
Sending the item back to us
The method of return is your choice, however, during these uncertain times we are finding it best to use royal mail as we are able to collect these from the sorting office.
Please email us on returns@snickersuk.com before dispatch with the return method you will be using, reason for the return and requirement. Once we receive this we will only respond if there’s an issue, otherwise we will await the return. It’s important that even after you have emailed the information and requirements is inside the package for our warehouse to see. Failure to do this will cause a delay. If you choose a different method of return please give them our text number so they can inform us when due. We accept deliveries from 9-2 Monday to Friday. Text number 07484 824013. Cost of return is the customers
Check list –
1) Be sure it was purchased from us as we sometimes get other online companies returns
2) Enclose all relevant paperwork like a copy of receipt and your requirements along with a daytime phone number
3) Make sure all tags are attached and the garment is in its original packaging if it arrived in any
4) The garment must be fit for immediate resale so please consider this when re packaging, if screwed up, missing tags or unclean (pet hairs, dirt odours etc) it will be returned with no exchange or refund. All we ask is that you consider the condition that you would expect to receive that garment. Thank you
Exchanges
If you require an exchange
Your garment will need to be returned to us within 28 days of delivery the item will need to have all tags in place and include packaging, where supplied.
Please enclose your name, return address, the original SUK order number as well as a daytime phone number & your requirement.
If there is a price difference that’s higher, we will ring for payment. If less, we will refund the difference it is at our discretion if a re-delivery charge is required however, if this is a 2nd exchange of the same item then a redelivery charge will definitely be invoiced for payment.
Refunds
If you require a refund
Your garment will need to be returned to us within 14 days of delivery the item will need to have all tags in place and include packaging, where supplied.
Please enclose a copy of the receipt that would have been emailed to you stating what item(s) require refunding cost of return is the customers. Original delivery cost will not be refunded.
If the item(s) were sent with free delivery and the refund brings the original purchase below £99 + vat the delivery that would have been charged (5.75 + vat) will deducted from the refund.
Faulty Products
If you are returning a worn garment that you feel may have developed a fault the cost of return will be the customers responsibility and please remember the garment must be washed before sent, any garment returned unclean will be rejected. Also enclose a copy of the original sales receipt. If a manufacturing fault is confirmed the following applies. If the garment is under 6 weeks old an exchange or refund can be requested. If over 6 weeks then the garment can only be exchanged. If the issue involves the Zip or Fastener, which are classed as consumable, then then the garment can only be repaired or replaced,
Any items that have been specifically altered to your requirements e.g. personalising with embroidery by snickers or your own tailor/printer, as well as bespoke made items, are non-returnable and cannot be cancelled, as per our T&CS.
