Dunderdon Tops

Weeks after Brexit. Why are deliveries still taking longer?  Click Here

Latest – Snickers have informed us that recent containers have been held up by customs. They are clearing Today (25.02) so some deliveries that should be delivered this week will probably arrive over the weekend or early next week         

DPD Texts are a little out of sync still as they are sending when goods are scanned not when out for delivery. The correct delivery text will always have a one hour delivery time slot with it. Tracking numbers are still an issue as many of the parcels sent from Central Warehouse are dual labelled so often the correct number is not available. There are people working at DPD to resolve this but there’s no quick fix sadly

LATEST – Snickers warehouse move is now complete and orders placed from Wednesday 17th onwards are now being processed oldest first. Deliveries are still taking up to 8 working days but they are doing there best to reduce this if possible.  The ongoing customs delays are still making things slower than they should be, but Covid shutdowns and loss of stitching times are now taking there toll on stocks. We are adding notes to products as and when we hear of issues with one of the biggest  being Knee Pads. 9118 out till April and 9191 very close to being the same. Again we will keep you updated as best we can through our site

LATEST – 99.9% of orders are being delivered within 2/8 working days (still to slow but improving) however odd ones can still be held up by customs checks that we have no control over. We are making you aware of this now as once the order is in the system we will be unable to stop it. Northern Ireland and ROI is a lot better now and taking a day or so longer than UK mainland deliveries. The bottom of your receipt will show CW7/8 (allow up to 8 days) or UN (around 2 days). Please remember these delays are not just our issue. Unfortunately customs and port delays are not getting the press coverage due to the much greater problem we are living with at the moment. The other issue we have been having is the snow but fingers crossed that’s gone for a while  

Please stay safe and we will update here with any new information